A Chatbot for Your Business in Lewisham? What You Can Buy and What He Builds Instead
Many people searching for a chatbot want the same simple thing: questions answered without them. Here is how to get that, taking a Chinese takeaway as the example.
Dean Keating does not sell a chatbot product. For a business in Lewisham he builds AI agents that answer common questions across email, web and WhatsApp, hand over to a person when needed and are installed in tools you already use, remotely from Horndean, Hampshire. Free first call: 07418 627304.
Want to talk this through for your own business? Message Dean on WhatsApp. Dean publishes lewisham.co. This is his own service, not an independent recommendation or ranking.
Prefer to call? 07810 666662
Two different things
A chatbot is usually a widget on a website that answers questions from a script or a document. You sign up, paste in your details and set it going yourself.
What Dean Keating builds is different. His website describes AI agents that answer common questions across email, web and WhatsApp, and escalate to a person when a case needs one. They are installed for you, not handed over. It is not a chatbot product, and it does not answer the phone.
The worked example: a Chinese takeaway
The directory lists 22 Chinese takeaways as of 10 October 2026, 5 of them in Brockley and 5 in Lee. Picture one. The same few messages come in all evening. Are you open? Do you deliver to my road? Is there anything without nuts? Where is my order?
A widget on the website catches only the people who open the website. Many customers message on WhatsApp or ring. If all your questions come through the site, a simple chatbot could be enough. If they come through three places, one set of answers has to reach all three.
When an off-the-shelf chatbot is enough
- Almost every question arrives on your website.
- The answers rarely change and fit on one page.
- You are happy to set it up and keep it up to date yourself.
- You do not need it to book anything or hand a conversation to a person.
Then try a simple one first. It costs little to find out.
When something built for you makes more sense
- Enquiries come in by email, web and WhatsApp.
- You want people to be booked in, reminded or sent a confirmation.
- You want a person to take over when a message is unusual.
- You would rather not become the person who maintains the software.
How it is built
His website gives four steps: a free call, an audit of the work worth automating, the build and install, then training and support. He starts with one task. The cost is given after the free call, with no obligation, and no price list is published.
A caution
Whatever you use, the answers it gives must be true. You supply the opening hours and the allergy information, and you check what it says. Our guide to AI receptionists and chatbots for salons covers the same distinction for appointment businesses.
Where he is
Horndean, Hampshire. The work is remote. His website says he can visit businesses in Hampshire or nearby; here, you would need to say early if you want someone local.
Contact
Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Lewisham.co. Websites: ai-agent.deankeating.com and deankeating.com.
About this guide
Lewisham.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Lewisham, and works with Lewisham and south-east London businesses remotely. This guide recommends our own service, so compare it with other providers before you decide.
From the publisher of Lewisham.co
Book a free AI call
Free, no obligation. With Dean Keating, the publisher of Lewisham.co. Based in Horndean, Hampshire; works with Lewisham businesses remotely.
Call 07418 627304Book my free AI call →Frequently asked questions
- Who can build a chatbot for my business in Lewisham?
- Dean Keating builds AI agents rather than selling a chatbot product. They answer common questions across email, web and WhatsApp and pass the rest to a person. He works remotely from Horndean, Hampshire.
- Is an off-the-shelf chatbot enough for a small business?
- Sometimes. If most questions come through your website and the answers rarely change, a simple one may be all you need.
- Does the AI answer the phone?
- No. It is not a phone-answering service. If missed calls are your main loss, speak to a phone-answering provider too.
- What happens when the AI cannot answer?
- It escalates to a person. His website lists escalating to a person among the jobs.
Share this article