Getting Started With AI in a Small Business in Lewisham: One Task, Not a Strategy

Where to begin

Not with a tool, and not with a plan. Begin with a list of what you did last week that you did not need to do yourself. Then choose the one that annoys you most.

If you have already tried a chat assistant for writing, our ChatGPT guide covers that. For the wider picture of AI agents, see the guide for cafes, pubs and restaurants. This page covers something narrower: the first step.

The picture: a nail bar in Blackheath

Blackheath has 6 nail salons listed here as of 10 October 2026, among 40 listings in all. Picture the owner of one. The tasks on her list for last week:

• telling people the same thing about opening times
• confirming appointments the day before
• messaging someone who asked for a price and never replied
• adding up the week

Which one should be first? The one where a missed task costs a booking. Here, that is the unanswered price enquiry, or the reminder that prevents a no-show. Pick one, not four.

What a helper should do

Whoever you ask, look for these:

1. They begin with a single task.
2. They put it in the tools you already use.
3. They show your staff how it works.
4. They stay around when something changes.

How Dean Keating works

His website says the service is installed for you, not handed over. He builds AI agents, installs them in your existing tools, trains your team and supports it. It follows four steps: a free call, an audit of the work worth automating, the build and install, then training and support. The jobs it lists include sending updates, confirmations and reminders, and following up every lead until they book or say no.

You leave the free call with a plan you can use with or without him. No price list is published; the cost is given after the call, with no obligation.

What it is not

It is not a course, phone answering or a chatbot product.

Where he is

He is in Horndean, Hampshire, and works remotely; he is not based in Lewisham or south-east London. His website says he can visit businesses in Hampshire or nearby in person. If you prefer to have someone nearby, say so early and also look at providers close to you.

You can see how the nail salons are listed on this site.

Contact

Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Lewisham.co. Websites: ai-agent.deankeating.com and deankeating.com.

About this guide

Lewisham.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Lewisham, and works with Lewisham and south-east London businesses remotely. This guide recommends our own service, so compare it with other providers before you decide.