An AI Customer-Service Assistant for Lewisham Businesses: Answering Where, When and How Do I Get There

The questions you answer every week

Look at what customers actually ask. A good share is not about price or quality. It is "where can I park?", "which station is nearest?", "are you open Sunday?", "can I bring a pram or wheelchair in?" These are not hard, but there are many of them, and each one interrupts someone.

A town with plenty of transport questions

This site carries two guides that cover the ground those questions fall on. One is parking in the borough: car parks, charges and permits. The other is on train stations, including Southeastern, the DLR and Overground. Your assistant does not need to repeat their contents. It can be given your own answers, short and accurate, and point customers to the guide when your answer is "check the council's rules".

What the assistant does

Dean Keating's website lists what the agents he builds can do. In a customer-service role:

• answer common questions across email, web and WhatsApp
• sort and route messages to the right person
• send updates, confirmations and reminders
• escalate to a person when it should not answer
• keep records tidy by copying details between systems

An opening-hours question gets an instant answer. A complaint about a bad experience does not get an automated apology; it goes to you.

How it differs from other products

It is not a chatbot product you set up yourself, and it is not a phone-answering service. His website describes a done-for-you service: he builds the assistant, installs it in the tools you already use, trains your team and supports it afterwards.

Setting it up

The steps are a free call, an audit of the work worth automating, the build and install, then training and support. He starts with the one thing that makes the biggest difference, which in customer service is often the ten most-asked questions. You leave the call with a plan you can use with or without him. The cost is given after the call, no obligation, and there is no published price list.

Where he is

He works from Horndean, Hampshire, remotely, and his website says that works anywhere in the UK. He is not based in Lewisham. His website says he can visit businesses in Hampshire or nearby in person. If you would like someone local to your premises, ask early and look at Lewisham-based providers too.

The gyms and pubs pages show two kinds of business whose customers regularly ask about access and times.

Contact

Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Lewisham.co. Websites: ai-agent.deankeating.com and deankeating.com.

About this guide

Lewisham.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Lewisham, and works with Lewisham and south-east London businesses remotely. This guide recommends our own service, so compare it with other providers before you decide.