Automating Admin in a Small Lewisham Business: Invoices, Chasing and the Weekly Report

What admin means here

Not the glamorous parts. The jobs that sit at the end of the day: an invoice that was not sent, a customer who has not paid, a detail typed into two systems, a report you meant to run on Friday.

Where to look first

Open your sent mail from the last week and count the messages you wrote more than once. That list is the target.

A business on the Lewisham side of Blackheath is a good picture. The area sits on the border with the Royal Borough of Greenwich and has 40 listings as of 10 October 2026, including 7 restaurants, 6 nail salons, 5 pubs, 5 hairdressers and 5 beauty salons. Whatever the trade, the end-of-week admin looks similar: take the bookings, send the invoices, check who owes.

The jobs, in a useful order

Dean Keating's website lists these among the jobs his agents handle:

1. raising invoices
2. chasing late payments
3. copying details between systems
4. sorting and routing messages
5. sending updates, confirmations and reminders
6. producing the weekly report

Chasing late payments tends to pay for itself first, because it turns unpaid work into money you have already earned. Raising the invoice on the day follows from it. The report matters last but quietly: it tells you what happened.

Keeping a person in the loop

An agent can send a polite reminder. It should not decide to write off a debt, agree a payment plan or argue with a customer. Those are escalated to a person, which his website lists as part of what the agents do.

How the work runs

The steps on his website are a free call, an audit of the work worth automating, the build and install, then training and support. He starts with the single task that makes the biggest difference and builds it into the tools you already use. It is described as installed for you, not handed over. After the free call you have a plan you can use with or without him. The cost is given afterwards, with no obligation. No price list is published.

Distance

Dean is based in Horndean, Hampshire, and works remotely; his website says that works anywhere in the UK. He is not in Lewisham or Blackheath. His website says he can visit businesses in Hampshire or nearby in person. If you want someone at your desk, say so on the first call and consider south-east London providers too.

The Blackheath area page shows the businesses listed there.

Contact

Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Lewisham.co. Websites: ai-agent.deankeating.com and deankeating.com.

About this guide

Lewisham.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Lewisham, and works with Lewisham and south-east London businesses remotely. This guide recommends our own service, so compare it with other providers before you decide.